CUSTOMER SERVICE

For order inquiries, please email us at rewind@finesse.us. Our customer experience team will generally respond to all inquiries within 24 hours except for Federal holidays, when we will respond on the next business day.

For all other general inquiries, please email us at contact@finesse.us.

ORDER PROCESSING

FINESSE aims to ship out your order as quickly as possible and orders, with the exception of pre-orders, ship within 1-2 days of order placement!

Pre-orders will ship by their specified dates listed on the product pages and at checkout.

Your order may be split into more than one shipment to get it to you as fast as possible as we have multiple warehouses.

Shipping confirmation emails are automatically generated once the shipping label has been created. Please allow 1-2 days for the tracking to update and reflect the pick up and show updates on the courier’s end.

Packages can be tracked via the direct link sent in the shipping confirmation email.

SHIPPING TIMES

Transit times apply after your item has been picked and packed in our facilities and picked up by the carrier.

Timelines can be impacted by holidays, or other high-volume sales periods.

Our products are shipped directly from our California or overseas warehouses. For shipments from overseas warehouses, transit times may be impacted by customs clearance. Customs delays are out of our hands and entirely driven by a country's customs authority - please allow a few days for your package to clear customs if necessary.

STANDARD SHIPPING
Free for orders over $75.
Within the US, the estimated transit period is 6-11 business days, depending on the delivery address.
Within the AU & UK, the estimated transit period is 5-11 business days, depending on the delivery address.
Within DE, the estimated transit period is 10-15 business days, depending on the delivery address.

EXPRESS SHIPPING
Within the US, the estimated transit period is 3-5 business days, depending on the delivery address.
Express shipping is not yet available to customers in AU, UK and DE.

INTERNATIONAL SHIPPING

Please note that countries outside of the US may charge customs and duty taxes on your products - this varies by your country’s import and export regulations. To offset these costs, we keep shipping costs consistent worldwide.

ORDER CHANGES

Once you place your order, it is immediately sent to our warehouse for processing. If you’d like to make any changes to your order, please email us at rewind@finesse.us within 30 minutes of your order being placed to maximize the chances of us being able to modify your order before it is packed and handed off to the courier. While we try our very best, we cannot guarantee order changes and highly recommend double checking your order before submitting it. Once an order is already packed, unfortunately, we can no longer make any changes.

DOMESTIC RETURNS

We offer free shipping for returns and exchanges - just head on over to the FINESSE Returns Portal and we gotchu! Returns and exchanges are easy and are accepted within 90 days of order delivery 🙂

Please return all items in original packaging and in new, unworn, and unwashed condition, including being free of smells, stains, makeup, deodorant, and/or bodily fluids. We reserve the right to refuse returns that show signs of wear or do not meet the above criteria. Certain garments may be final sale for hygienic reasons, such as underwear.

Returns are completed with either a refund back to the original form of payment, an exchange for an alternate product, or store credit.

INTERNATIONAL RETURNS

We also offer completely free international returns as well! For international customers, please email us at rewind@finesse.us to get your return started.