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CUSTOMER SERVICE
For order inquiries, please email us at rewind@finesse.us. Our customer service team will generally respond within a few hours, latest 24 hours.
For all other general inquiries, please email us at contact@finesse.us.
SHIPPING
FINESSE aims to ship out your order as quickly as possible and orders, with the exception of preorders, ship within 1-2 days of order placement!
Orders on or before 5pm PST Sunday to Thursday will be packed and shipped the same day.
Orders after 5pm PST Thursday to Saturday will be packed and shipped on Sunday.
Pre-orders take around 3 weeks to ship or as indicated during your purchase.
Your order may be split into more than one shipment to get it to you as fast as possible as we have multiple warehouses.
Shipping notifications are automatically generated once the label has been created. Please allow 1-2 days for the tracking to reflect the pick up and show updates on the carrier’s end.
TRANSIT TIMES
Transit times apply after your item has been picked and packed in our facilities and picked up by the carrier.
The average transit timelines worldwide are below:
Timelines can be impacted by holidays, or other high-volume sales periods.
Our products are shipped directly from our California or overseas warehouses. For shipments from overseas warehouses, transit times may be impacted by customs clearance, which has been impacted by the pandemic. Customs delays are out of our hands and entirely driven by the carriers - please allow a few days for your package to clear customs if necessary.
Standard packages can be tracked via the direct link sent in the shipping notification.
INTERNATIONAL SHIPPING
Please note that countries outside of the US may charge customs and duty taxes on your products - this varies by your country’s import and export regulations. To offset these costs, we keep shipping costs consistent worldwide.
ORDER MODIFICATIONS
If you’d like to make any changes to your order, please email us within 30 minutes of your order being placed to maximize the chances of us being able to modify your order before it is handed off to the courier. Once an order is already packed, we can no longer make any changes.
DOMESTIC RETURNS
We have a completely free returns and exchange policy - just head on over to the FINESSE Returns Portal and we gotchu! Returns and exchanges are easy and are accepted within 90 days of order delivery 🙂
Please return all items in original packaging and in new, unworn, and unwashed condition, including being free of smells, stains, makeup, deodorant, and/or bodily fluids. We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
Returns are completed with either a refund back to the original form of payment, an exchange for an alternate product, or store credit.
INTERNATIONAL RETURNS
We offer free international returns as well! International customers should email us at rewind@finesse.us to get their return started.